Frequently Asked Questions

You can be a part of the Vinera Wine Society by joining the Vinera Wine Club (monthly subscription), purchasing a minimum of $300 of wine, or joining us on one of our Vinera Wine & Travel tours. By joining the Vinera Wine Club, we will send 3 bottles of curated wine that fit your preferences and introduce you to new varietals. Your monthly subscription box will include collectable wine cards that share the story behind each bottle and wine knowledge you can share with your friends and family. Exclusively to Vinera Wine Club members, monthly subscribers are eligible for 10% off ALL wine orders.

There is no membership fee to join Vinera Wine Society! Once you have signed up for our Vinera Wine Club, purchased a minimum of $300 in wine, or traveled with us, you are part of the Vinera Wine Society.

Many of our wines are completely exclusive. Our portfolio consists of imported wines made in partnership with some of the finest winemakers in the world. We collaborate directly with our family-run wineries to curate a truly unique selection of vintages that can’t be found anywhere else.

Vinera Wine Society offers a variety of perks and benefits to enhance your experience as a valued customer based on status (Prestige, Premier, GrandCru). These perks and benefits are provided directly by Vinera Wine Society. However, please note that our products are also sold by an independent sales team of 1099 contractors. While we encourage all our independent contractors to offer the same perks and benefits, they are not obligated to do so. The implementation of these perks and benefits is at the discretion of the independent contractor conducting business in your region. For specific information about the perks and benefits available through your local representative, please contact them directly.

Yes, you can and there is no cancellation fee. In order to successfully cancel your monthly subscription, you may login to “My Account” and find your current “subscriptions” on the left side menu. There you will be able to cancel your current monthly subscription, please be sure to fulfill this request 5 business days before the first of the next month. This will ensure your subscription is successfully cancelled to avoid accidental charging for the next billing cycle.

If you have any questions or concerns, give us a call at 1.800.371.9463 or send us an email at [email protected]

This option is available once every billing cycle. In order to successfully suspend your monthly subscription, you may login to “My Account” and find your current “subscriptions” on the left side menu. There you will be able to suspend or “pause” your monthly subscription, please be sure to fulfill this request 5 business days before the first of the next month. This will ensure your subscription is successfully on hold or “paused” to avoid accidental charging for the next billing cycle.

If you have any questions or concerns, give us a call at 1.800.371.9463 or send us an email at [email protected]

Your wine preferences were submitted to us as a simple questionnaire that helps us choose wines that match your taste. If your palate has changed, please visit “My Account” to update your preferences on the left side menu. At Vinera, we love to talk about wine! Not sure what you should put in your box? Just ask us or contact your personal wine consultant!

If you have any questions or concerns, give us a call at 1.800.371.9463 or send us an email at [email protected]

You are welcome to update your profile at any time. Just login to your account and go to “My Account” page to update any information you’d like. We highly recommend using an email you check often, as important notifications regarding your monthly membership will be sent there, including information on your processing date, shipping, etc. We also recommend you add us to your contacts ([email protected] and [email protected]) to assure that time sensitive updates don’t get lost in your promotions or spam folders. We don’t want you to miss out on anything!

If you have any questions or concerns, give us a call at 1.800.371.9463 or send us an email at [email protected]

Just click the “Forgot Password” link above the Password field on the Login page. We’ll then email you with password reset instructions. Make sure to check your spam and promotions folder for the reset email. If you’re not getting the reset password email, feel free to contact us so that we can help with any issues you might be having.

If you have any questions or concerns, give us a call at 1.800.371.9463 or send us an email at [email protected]

You can purchase Vinera wines by shopping our wine portfolio. After your first purchase of $300 or more, you’re automatically part of the Vinera Wine Society!

We’re happy to hear you found a new favorite wine! To order more, simply look for it on the wine portfolio page. If you see the wine there, we still have bottles available, so go ahead and purchase a case! Online orders can be purchased by the bottle, half-case (6 bottles), or full-case (12 bottles). In order to qualify for free shipping, online orders must be a subtotal of $299 or more.

Don’t forget that Vinera Wine Club members get 10% off their wine orders – make sure you’re logged into your account to get your discounts!

If you have any questions or concerns, give us a call at 1.800.371.9463 or send us an email at [email protected]

Usually, it’s one of two reasons:

• We may not be able to ship to your state. Federal and state regulations restrict certain states from receiving wines from a wine importer like us. We cannot ship the Vinera Wine Club to the following states: AK, AR, DE, IA, IL, KY, MD, MI, MO, MS, NH, NY, OK, PA, RI, SD, TN, and UT.
• Might be as simple as using a different credit card. Check if the card that we have on file has the correct billing address, expiration or credit card digits.

Once an order has been charged, unfortunately it can no longer be cancelled as it has already begun making its way to you. By California and Federal law, we are unable to accept returns or refunds of alcoholic beverages unless the product is physically damaged. We will happily replace the same or a similar substitute any damaged or flawed wines purchased.

For all wine club shipments, wine orders and travel payments we accept American Express, Visa, MasterCard, and Discover credit and debit cards with a billing address in the United States.

Your initial shipment will be charged immediately upon completion of your first order, from there on your monthly subscription will be charged on the 1st of every month. If you’d like to make changes to your account or order, please do so before the 1st of the month.

Depending on your ship-to zip code, you may be responsible for paying applicable state and city sales taxes on your Vinera orders. Our system will add the applicable taxes, if necessary based on your shipping address.

You can update your billing information by visiting the “My Account” page and updating your addresses.

Your order will usually ship within 2 weeks (10 business days) of successful processing. If the weather does not permit, we may hold your shipment until better shipping conditions.

Unfortunately, your shipping address cannot be edited after successfully processing your wine club shipment. If you decide to update your address in your profile, after the order is processed, it will not apply to the current order and will only update for future orders. If you have delivery concerns for this order, there are a few options which may be helpful. Please feel free to contact us so we can help find the best solution for you.

All wine club shipments are eligible for FREE SHIPPING! If you’d like to use a different shipping method (Express, 2-Day, or Overnight), this will be an additional cost.

Since someone 21 or older must be available to sign for the delivery, there are a few options to give you a smooth shipping experience.

Apartment Office: If you live in an apartment building with a leasing manager, you might also want to check with them to see if they are available to sign for the package. You may also want to consider shipping to a friend or neighbor with whom you are friendly with and who is generally available to sign for packages.

Business Address: We recommend shipping your order to your place of work since a signature from someone 21+ is required.