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Frequently Asked Questions

About Vinera Wine Society

How do I become a member of Vinera Wine Society?

You can be a part of the Vinera Wine Society by joining the Vinera Wine Club (monthly subscription), purchasing a minimum of $300 of wine, or joining us on one of our Vinera Wine & Travel tours. By joining the Vinera Wine Club, we will send 3 bottles of curated wine that fit your preferences and introduce you to new varietals. Your monthly subscription box will include collectable wine cards that share the story behind each bottle and wine knowledge you can share with your friends and family. Exclusively to Vinera Wine Club members, monthly subscribers are eligible for 10% off ALL wine orders.

Is there a cost to join the Vinera Wine Society?

There is no membership fee to join Vinera Wine Society! Once you have signed up for our Vinera Wine Club, purchased a minimum of $300 in wine, or traveled with us, you are part of the Vinera Wine Society.

Can I find Vinera wines in stores and restaurants?

Many of our wines are completely exclusive. Our portfolio consists of imported wines made in partnership with some of the finest winemakers in the world. We collaborate directly with our family-run wineries to curate a truly unique selection of vintages that can’t be found anywhere else.

Account Settings

Can I cancel my Vinera Wine Club monthly subscription?

Yes, you can and there is no cancellation fee. In order to successfully cancel your monthly subscription, you may login to “My Account” and find your current “subscriptions” on the left side menu. There you will be able to cancel your current monthly subscription, please be sure to fulfill this request 5 business days before the first of the next month. This will ensure your subscription is successfully cancelled to avoid accidental charging for the next billing cycle.

If you have any questions or concerns, give us a call at 1.800.371.9463 or send us an email at care@vinerawines.com

Can I suspend or pause my Vinera Wine Club monthly subscription?

This option is available once every billing cycle. In order to successfully suspend your monthly subscription, you may login to “My Account” and find your current “subscriptions” on the left side menu. There you will be able to suspend or “pause” your monthly subscription, please be sure to fulfill this request 5 business days before the first of the next month. This will ensure your subscription is successfully on hold or “paused” to avoid accidental charging for the next billing cycle.

If you have any questions or concerns, give us a call at 1.800.371.9463 or send us an email at care@vinerawines.com

Where can I update my Wine Preferences?

Your wine preferences were submitted to us as a simple questionnaire that helps us choose wines that match your taste. If your palate has changed, please visit “My Account” to update your preferences on the left side menu. At Vinera, we love to talk about wine! Not sure what you should put in your box? Just ask us or contact your personal wine consultant!

If you have any questions or concerns, give us a call at 1.800.371.9463 or send us an email at care@vinerawines.com

How do I change the name or email address on my Vinera Wine Society account?

You are welcome to update your profile at any time. Just login to your account and go to “My Account” page to update any information you’d like. We highly recommend using an email you check often, as important notifications regarding your monthly membership will be sent there, including information on your processing date, shipping, etc. We also recommend you add us to your contacts (office@schlossadler.com) to assure that time sensitive updates don’t get lost in your promotions or spam folders. We don’t want you to miss out on anything!

If you have any questions or concerns, give us a call at 1.800.371.9463 or send us an email at care@vinerawines.com

What do I do if I forget my password or am having trouble logging in?

Just click the “Forgot Password” link above the Password field on the Login page. We’ll then email you with password reset instructions. Make sure to check your spam and promotions folder for the reset email. If you’re not getting the reset password email, feel free to contact us so that we can help with any issues you might be having.

If you have any questions or concerns, give us a call at 1.800.371.9463 or send us an email at care@vinerawines.com

Orders

How can I purchase Vinera wines if I am not a member?

You can purchase Vinera wines by shopping our wine portfolio. After your first purchase of $300 or more, you’re automatically part of the Vinera Wine Society!

You can find our wine portfolio at: www.vinerawine.com/shop

If I really enjoyed a wine from the previous month, how can I order more?

We’re happy to hear you found a new favorite wine! To order more, simply look for it on the wine portfolio page, www.vinerawine.com/shop. If you see the wine there, we still have bottles available, so go ahead and purchase a case! Online orders are calculated by the case (12 bottles of one kind of wine), but we do have the option to mix and match your favorites if you’d like. Just contact your personal wine consultant or contact us.

Don’t forget that Vinera Wine Club members get 10% off their wine orders – discounts will be deducted after checkout.

If you have any questions or concerns, give us a call at 1.800.371.9463 or send us an email at care@vinerawines.com

Why was my Vinera membership order rejected?

Usually, it’s one of two reasons:

  • We may not be able to ship to your state. Federal and state regulations restrict certain states from receiving wines from a wine importer like us. We cannot ship the Vinera Wine Club to the following states: AK, AR, DE, IA, IL, KY, MD, MI, MO, MS, NH, NY, OK, PA, RI, SD, and UT.
  • Might be as simple as using a different credit card. Check if the card that we have on file has the correct billing address, expiration or credit card digits.
How can I cancel my Vinera wine order?

Once an order has been charged, unfortunately it can no longer be cancelled as it has already begun making its way to you. By California and Federal law, we are unable to accept returns or refunds of alcoholic beverages unless the product is physically damaged. We will happily replace the same or a similar substitute any damaged or flawed wines purchased.

If  returning the order is preferred, we’d be happy to find the best solution for you. Please note orders returned to Vinera Wine Society may be subject to a shipping and restocking fee up to the total value of the order.

Billing

How can I pay for my Vinera Wine Club membership?

For all wine club shipments, wine orders and travel payments we accept American Express, Visa, MasterCard, and Discover credit and debit cards with a billing address in the United States.

When will my credit card be charged?

Your initial shipment will be charged immediately upon completion of your first order, from there on your monthly subscription will be charged on the 1st of every month. If you’d like to make changes to your account or order, please do so before the 1st of the month.

Will I be charged sales tax on my orders?

Depending on your ship-to zip code, you may be responsible for paying applicable state and city sales taxes on your Vinera orders. Our system will add the applicable taxes, if necessary based on your shipping address.

How do I change my billing information?

You can update your billing information by visiting the “My Account” page and updating your addresses.

Shipping

When should I expect my order to arrive?

Your order will usually ship within 2 weeks (10 business days) of successful processing. If the weather does not permit, we may hold your shipment until better shipping conditions. For certain states, such as Hawaii, our shipping timeframes are longer (up to 3 to 4 weeks) given third party delivery relationships.

I just placed an order and realized my order's shipping address is incorrect, can I edit it?

Unfortunately, your shipping address cannot be edited after successfully processing your wine club shipment. If you decide to update your address in your profile, after the order is processed, it will not apply to the current order and will only update for future orders. If you have delivery concerns for this order, there are a few options which may be helpful. Please feel free to contact us so we can help find the best solution for you.

How much does shipping cost for wine club shipments?

All wine club shipments are eligible for FREE SHIPPING! If you’d like to use a different shipping method (Express, 2-Day, or Overnight), this will be an additional cost.

Should I ship to my home, work address, or FedEx pick-up location?

Since someone 21 or older must be available to sign for the delivery, there are a few options to give you a smooth shipping experience.

Apartment Office: If you live in an apartment building with a leasing manager, you might also want to check with them to see if they are available to sign for the package. You may also want to consider shipping to a friend or neighbor with whom you are friendly with and who is generally available to sign for packages.

Business Address: We recommend shipping your order to your place of work since a signature from someone 21+ is required.

FedEx Office: This is a great option for those who prefer flexibility. By sending your package to an eligible FedEx Office location, your shipment will be held for up to 5 business days and it’s free! All you need for pick up is your I.D. and your tracking number. You can either set the FedEx Office to be your default shipping address or you may follow these steps to arrange for pick-up for an on-route package.

Hawaii shipping: At this time, we are only able to delivery the Vinera Wine Club to the island of Oahu. In order to provide free shipping to Oahu, ALL wine club orders must be delivered to a business address or FedEx pick-up location. If you need help finding a location near you, please feel free to contact us or your personal wine consultant.

You have questions, we have answers.

Speak to one of our personal consultants to learn more about: virtual and private tastings, club, travel, events, and so much more!

800.371.9463

info@vinerawines.com

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